NOMINEES

National Aquatic Industry Safety Awards
Excellence in Supervision
Nominee
AquaPulse - managed by Western Leisure Services PTY LTD
Nominated By:
Alek
Olszewski
0407650397
Contact Details
AquaPulse
80-82 Derrimut Road
Hoppers Crossing
VIC
3029
Background

AquaPulse

Each member of the WLS team, irrespective of role title, job function or position within the organisation actively applies the principles of the Supervision Plan and the Watch Around Water program in every aspect of their Centre lives ensuring that Water Safety Education is paramount.
We encourage our staff to communicate to all patrons of the facility, discussing the core fundamentals of the program, the intention of the wristbands for children, and the important roles that adult, child and Lifeguard must play in the process.

About

The City of Wyndham has an estimated population of over 228,000 people. During the last ten years, the city’s population has almost doubled, with strong population growth expected to continue.

Wyndham City’s AquaPulse is a premier aquatic and fitness facility that caters for the serious athlete or a family wanting to enjoy a great day out.
This premier venue for Wyndham City and the entire western region and provides residents with access to state of the art facilities and the biggest waterslide in the State. The $54.4 million facility will serve Wyndham’s growing community now and into the future. Catering to a large community of culturally and linguistically diverse people, AquaPulse boasts over 1 million visits per year.

Western Leisure Services Pty Ltd (WLS) is a Local Government Business Enterprise (LGBE) established to manage three leisure facilities in Wyndham City – AquaPulse, Eagle Stadium and Werribee Outdoor Pool.

Future Plans

Western Leisure Services continues to strive to provide best practise supervision to all of its Aquatic patrons. With safety as one of its key values the staff at WLS have committed to continual improvement and doing whatever it takes to lead the way in supervision in Victoria and Australia.

What it means

Western Leisure Services exemplifies an unwavering commitment to its Aquatic Supervision program demonstrated through the establishment of activities and processes that not only deliver the program effectively but enhance it at every level! For WLS recognition at a national level will enhance its commitment to supervision and set the example to other Victorian and Australian facilities that supervision, and in particular supervision education, although complex, is key to delivering the best possible aquatic experience to their community.

Criteria 1

Describe how the nominee has provided a contribution to their community / industry in Supervision

Western Leisure Services exemplifies an unwavering commitment to its Aquatic Supervision program demonstrated through the establishment of activities and processes that not only deliver the program effectively but enhance it at every level!
Each member of the WLS team, irrespective of role title, job function or position within the organisation actively applies the principles of the Supervision Plan and the Watch Around Water program in every aspect of their Centre lives ensuring that Water Safety Education is paramount.
We encourage our staff to communicate to all patrons of the facility, discussing the core fundamentals of the program, the intention of the wristbands for children, and the important roles that adult, child and Lifeguard must play in the process.

Criteria 2

Describe (and provide evidence) of improvements and/or achievements made in Supervision over the past 12-18 months

In 2018/19 WLS has implemented its Guidelines for Safe Pool Operations Transition Plan which includes a full review of our supervision communications strategy. The plan which aims to have all aspects of the new GSPO Supervision Guideline incorporated into its practises by September 2019 also includes a Lifeguard Deployment plan review, review and upgrade of centre lighting, update of WLS’s lifeguard uniform and also seeks to introduce blended Lifeguard and drowning detection technology strategy for implementation in 2020/21.
So far, Western Leisure Services introduced a multilingual WAW Campaign to enhance the WAW messaging and commitment to parental supervision. Pull-up banners and pamphlets were produced in multiple languages which explain key the WAW messages: YOUR CHILD, YOUR FOCUS and STAY WITHIN ARMS’ REACH and also to assist in the explanation of parent to child ratios.


Please see attached document for full response to criterion.

Criteria 3

Describe how the nominee has shown commitment to aquatic safety through Supervision

To ensure our commitment was unwavering, measures were taken to guarantee that our above and beyond approach to Watch Around Water was not only an attitude, but an intrinsic safety value for all staff members
The WAW program has been incorporated into the Corporate Induction and WAW updates are provided annually to all staff via our online Learning Management System. The effectiveness of the program is assessed by the Operations and Risk Departments through an extensive quarterly audit (WAW Self-assessment tool) and externally through a Service Improvement Program facilitated by Bon Leisure which takes into account the customer’s perspective of supervision effectiveness.
Further to this, supervision effectiveness is also assessed through the LSV Safety Audit Program. In 2019 AquaPulse saw an increase in their LSV compliance score as indicated below and for the first time AquaPulse Achieved Platinum Pool accreditation.

Criteria 4

Describe what barriers have been encountered by the nominee in Supervision and how have they been overcome

Ultimately, it’s the positive impact statements from both patrons and staff which allow AquaPulse to be assured that it has the most successful and adept implementation a supervision strategy in Victoria. Service Team Members Learn to Swim Teachers and Lifeguards have all recounted interactions with patrons that suggest that the steps taken to increase education amongst swimmers, and children, have been an unequivocal success evidenced by children actively seeking out a Lifeguard or Service Team Member to get a wristband when they had finished a swim lesson or theirs had fallen off.
This proves that the education and communication measures, that were put in place over the year have been easily digested by the target audience again reinforcing the notion that our Centre has gone above and beyond in the classical conditioning of children to understand the importance of wristbands and in turn reinforcing to the parents/guardians the immense responsibility involved in being around an aquatic environment.