NOMINEES

National Aquatic Industry Safety Awards
Excellence in Incident Management
Nominee
Western Leisur Services
Nominated By:
Jeremy
Johnson
0402289830
Contact Details
80 Derrimut road
Hoppers Crossing
VIC
3029
Background

Western Leisure Services Pty Ltd (WLS) was established in 2014 to manage three leisure facilities in the City of Wyndham: AquaPulse, Eagle Stadium and the Werribee Outdoor Pool. WLS provides leading recreational services and facilities for the Wyndham community and the surrounding regional population.

WLS is a Local Government Business Enterprise (LGBE) with Wyndham City Council (WCC) as the sole shareholder.

About

In establishing WLS, WCC have created a management company to operate Wyndham’s aquatic, recreation and fitness centres in a consolidated model. WLS actively contributes to Council’s vision for Wyndham to be one community of people from many different cultures, working together for the good of the community now and into the future. WLS’s consolidated management model creates a sense of value, excitement and pride in the community. Consistent with the WCC’s objective to provide premier fitness and aquatic services; and supporting residents to lead healthy, safe, vibrant and productive lives; WLS aims to deliver enhanced quality of life in the region by building active and healthy lives through recreation. WLS delivers social connection opportunities; a diverse range of consolidated fun; fitness and aquatic program and service experiences; and improved health benefits to people of all ages, interests and abilities.

Future Plans

In line with the release of the 2018 Guidelines for Safe Pool Operations (GSPO), specifically the Incident Management section, WLS is undergoing a critical review of our current incident management process to ensure that it not only remains industry best practice, but it also coincides with the guidance that the Royal Life Saving of Australia has provided. Implementation of actions identified from the critical review is likely to take place over an 18-month period and will form a part of the overall critical review of operating practices and procedures to meet the new standards set in the 2018 GSPO.
WLS are also currently developing another step in our Incident Management Process. This step will see the Chief Warden using a process map to increase their understanding of the parameters of an incident, to “understand an incident”, to further streamline the process between an incident occurring and an incident being escalated to the WLS Crisis Management Team (CMT).

What it means

This award would represent a significant milestone for WLS in recognition of the implementation of the vision held by the organisation in relation to Incident Management. The award would acknowledge the continuous dedication and contribution that every team member of WLS has made, in order to live out our Safety Value and make WLS operated facilities safe. If WLS were to win this award, it would also reinforce the organisations rationale for being vigilant in continuously improving its incident management processes.

Criteria 1

Describe how the nominee has provided a contribution to Incident Management or managing an incident

In line with the release of the 2018 Guidelines for Safe Pool Operations (GSPO), specifically the Incident Management section, WLS is undergoing a critical review of our current incident management process to ensure that it not only remains industry best practice, but it also coincides with the guidance that the Royal Life Saving of Australia has provided. Implementation of actions identified from the critical review is likely to take place over an 18-month period and will form a part of the overall critical review of operating practices and procedures to meet the new standards set in the 2018 GSPO.
WLS are also currently developing another step in our Incident Management Process. This step will see the Chief Warden using a process map to increase their understanding of the parameters of an incident, to “understand an incident”, to further streamline the process between an incident occurring and an incident being escalated to the WLS Crisis Management Team (CMT).

Criteria 2

Describe (and provide evidence) of improvements and/or achievements made in Incident Management over the past 12-18 months

WLS is an organisation that exemplifies an unwavering commitment to safety, which is reflected in the way the organisation and its employees manage incidents. WLS’ incident management process can be broken down into four key stages, these are:
• Incident Prevention
• Emergency Management
• Incident Response/Management
• Review.

WLS believes that it is leading the way in the aquatic industry in the way it responds to serious incidents utilizing the People, Reputation, IT, Site and External Parties(PRISE) protocol. Also its Incident review methodology and reporting mechanisms allows for robust process that is constantly evolving and adapting to the risk profile of the Aquatic Centres that WLS manage.

Criteria 3

Describe how the nominee has shown commitment to aquatic safety in Incident Management

As WLS strives to be the industry leader in Aquatic Safety and Incident Management, we have engaged external consultants, Business Olympian Group to objectively review our incident management process, initially prior to the organisation starting business operations, and now that we are in a steady operating environment. Even though WLS’ incident management process has proven to be able to effectively manage incidents and ensure safety in an aquatic environment; whilst maintaining business resilience, WLS saw this as an important step in ensuring that it remains a best practice organisation in terms of incident management.

Criteria 4

Describe what barriers have been encountered by the nominee in Incident Management and how have they been overcome

One of the challenges faced by WLS is how to make operational incident management understandable and easy to implement for a largely casual workforce, the majority of who are aged 16-24. The incident management process had to be balanced between one that was easily relatable to employees (that may not have been exposed to such a process before); but encompassing enough that it captured the requirements of a robust process; and the inherent risk level of an aquatic environment.

WLS tackled this challenge by using an integrated approach. Incident management was integrated within the Aquatic Supervision, Risk Management and OHS frameworks and through consistent training. By integrating incident management within these systems, this allowed for a greater line of site for all employees