National Aquatic Industry Safety Awards
Excellence in Facility Management
YMCA Victoria - Casey ARC
Casey ARC is an integral community facility, managed by YMCA Victoria in partnership with the City of Casey. Opened in 2000, Casey ARC is a premium aquatic and leisure facility in its design, features and sustainability initiatives for the Casey community.
As an established aquatic facility within the City of Casey, Casey ARC is one of Australia’s leading aquatic and leisure facilities for family fun and fitness.
Casey ARC provides options for all, combining the fun and excitement of a wave pool and toddler pool with water features, with a Program pool, 50m lap pool, spa, sauna and steam room together with a fully equipped gymnasium.
Casey ARC is a Platinum Pool accredited facility that attracts in excess of 1 million visitors annually. Through its vast aquatic and land based program and product offering, the centre is able to accommodate the expanding Casey population.
The Casey community profile is comprised predominantly of multicultural, multi-faith and varied level income earning residents. Casey ARC has completed extensive demographic analysis and customer surveying to ensure that the gym, pools, childcare, group fitness and merchandise offerings are in line with the Casey demographic and needs.
With the view for Casey to be ‘Australia’s Most Livable City’, Casey ARC works to ensure its diverse population is catered for through its use of technology, innovation and community based programming.
Casey ARC has established itself as an industry leader though its customer centric innovative programming, constantly striving to meet community needs through feedback driven consultation. Future plans include:
• Use of technology (ie. Augmented Reality) through the centre, including swim certification for children to receive messages of congratulations once they are ready to progress levels.
• Additional aquatic programming to be launched including: chill out zone (inflatables), sensory play, inclusive programming, open water swim lessons, beach water safety sessions, aqua yoga.
• Water safety program for newly arrived immigrants.
• The use of the YMCA Water Hublet to provide water safety messages and community information sessions
What it means
As an iconic and preeminent aquatic facility within the City of Casey, to win this award would be great recognition of positive community health outcomes from a centre that has strived to deliver evidence-based programs, services and products.
Recognition through winning this award, not only reflects the YMCA and City of Casey Council’s commitment to the community, but the community’s commitment to their facility. This award would recognise the strength of a three-way partnership between the resident, Council and management company, providing a great framework to other LGAs. We believe that the award win is not simply a reflection of one party’s commitment to safety in aquatics, but the collective sum of people’s commitment to a safe, innovative and community outcomes driven facility.
Describe how the nominee has provided a valuable contribution to their aquatic facility (e.g. assisted with training programs, mentored other lifeguards and trainees, gained additional awards, assisted with public relations events etc.).
Casey ARC is an industry leader in innovation, safety, community outcomes, service delivery and programming. ARV has acknowledged this and there have been many other Councils/facilities visiting Casey ARC to view our innovation and how it has been safely and successfully implemented within the facility:
• Aqua Cycle Classes
• Virtual Group Fitness
• WIBIT obstacle course
• 360 gym
• Zorb Balls
Together with these programs, a comprehensive calendar has been implemented for monthly, quarterly and annual staff training opportunities.
Key initiatives include:
• Operations team focus on a department monthly, providing training and reviews on risk assessments, safe work procedures and educating on safety.
• Monthly safety committee meetings held with a representative from each department present, contributing and disseminating information.
• Re-establishing the delivery of a CALD lifeguard training/mentoring program with LSV.
Describe (and provide evidence) of improvements and/or achievements made in Facility Management over the past 12-18 months
Casey ARC has successfully:
- Grown its swim lessons program by an average of 3% monthly since 2017. Water safety is embedded throughout the curriculum, therefore taught in every lesson.
- Initiated the WIBIT inflatable obstacle course November 2017. The first of its kind in metro Victoria, WIBIT has attracted an 86% occupancy rate per session.
- Implemented aqua bikes which have proven highly successful with class occupancy in excess of 80% since October 2017. This innovation is the first of its kind in Victoria.
- Launched virtual fitness classes to provide programs to time-poor patrons or those wanting a new exercise experience. Virtual fitness underwent a stringent process of risk management assessment and user induction prior to implementation. To date it has been incident-free due to this rigorous safety focus.
Describe how the nominee has shown commitment to aquatic safety through Facility Management
2017 saw the launch of a number of new programs at Casey ARC that had not been implemented across any other facility in Victoria. As such, there were few resources/guidelines available detailing industry standard safety/risk measures.
Casey ARC committed to ensuring safety was paramount in each initiative by ensuring that each initiative had:
• A detailed risk assessment
• Development of SWP
• Staff training and development documentation, process and delivery
• An element of public education and information to the safe delivery of new programs
• Communication plans to deliver key messages of safety as a priority for any initiatives
Describe what barriers have been encountered by the nominee in Facility Management and how have they been overcome
The greatest barriers faced at Casey ARC have included:
• Minimal resources/industry standards available to the centre. This has created an emphasis on becoming industry leaders and the need for Casey ARC to set safety standards organisationally.
• There are 34 competitors within a 10km catchment area radius of Casey ARC. A high level of competition creates the need for ongoing innovation. The delivery of new programs has been essential to success.
Being industry leaders on many initiatives has required Casey ARC to have a high focus on risk and safety, ensuring that community needs remain at the heart of operations throughout the implementation of new products and programs.