All in the name of "Customer Service"
Running a Swim School is never easy. Being organised with scheduling and staffing is always a great addition to the daily operations of your business. Having policies and procedures in place for contaminations and emergencies are a must but what about those difficult situations with customers? Will those situations ever come up and do you have to plan and prepare for them? Yes, you do. Firstly, what will it go wrong? Customers will turn up to the wrong lesson The wrong inform