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Christine Mitchell from Waves Wins Excellence in Customer Service

Presented by Royal Life Saving Society – Australia, Christine Mitchell one of six individuals and organisations recognised in the National Aquatic Industry Safety Awards for their significant contribution to aquatic safety within their community.

On Wednesday 22 August Christine Mitchell was awarded Excellence in Customer Service for her dedicated work at Waves Fitness & Aquatic Centre.

Christine began with Waves in early 2018 after moving to Baulkham Hills to care for her elderly father. As Customer Service Officer, Christine has been the face of safety water education at Waves. Despite challenges with service demands, language barriers and understanding, Christine has patiently worked to teach the community about the dangers of water, and enforce safety and supervision requirements.

Amanda Lenton, Centre Manager, Waves Fitness & Aquatic Centre said Christine goes over and above in her role, positively influencing the culture at the centre.

“During her time at Waves, Christine has been able to lead significant change in consumer awareness, proactively educating parents on the importance of supervision and water safety for children.”

“Christine has become the face of the centre, always ready to help, and always with a smile. She has become greatly appreciated and adored by all members of the centre”, said Amanda.

The awards are an initiative of the National Aquatic Industry Safety Committee to acknowledge the achievements of aquatic facilities and individuals towards improving health and safety outcomes.

“Winning the National Aquatic Industry Safety Award makes me feel so proud to be recognised for doing the work I love to do. It fills me with an incredible sense of achievement and pride knowing I am able to positively communicate the importance of water safety and reinforce that everything you do and say can make a positive difference,” said Christine Mitchell.

Between 1 July 2005 and 30 June 2015, there were 293 drowning incidents in public and commercial pools across Australia. Thirty-six of these were fatal (12%).[1]

Craig Roberts, National Manager Operations, Royal Life Saving Society – Australia said, “Drowning deaths and incidents at aquatic facilities are lower than other popular aquatic locations, however, we are continually working to reduce this to 0.”

“There are some great initiatives which are creating safer aquatic environments for children and adults across the country. The awards were established to recognise these efforts and inspire others to review and further develop their own health and safety policies and procedures.”

[1] Mahony, A, Peden, AE, Roberts, C, Barnsley, P (2018) A 10 year analysis of drowning in Aquatic Facilities: Exploring risk at Communal, Public and Commercial swimming pools, Royal Life Saving Society - Australia

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